REFUND POLICY

Last Updated: 2 September 2026

At ALPHA-OG, we carefully inspect our products before dispatch.

ALL SALES ARE FINAL

All purchases made through ALPHA-OG are considered final.

We do not provide refunds for change of mind, incorrect size selection, incorrect colour/style selection, personal preference, or any other reason unrelated to an item being demonstrably damaged or defective upon delivery.

Before placing an order, customers are responsible for reviewing the product description, available size information and sizing guidance.

No Refunds

ALPHA-OG does not offer monetary refunds for:

Change of mind
Incorrect size selection
Incorrect colour selection
Incorrect style selection
Products that no longer meet personal preference
Failure to review product information before ordering
Failure to review the size guide
Delayed delivery where the delay is caused by the shipping carrier
Incorrect shipping information provided by the customer
Customer refusal to accept delivery

Damaged or Defective Products

Although every order is inspected before dispatch, if you receive an item that is demonstrably damaged or defective upon arrival, you must contact us within 24 hours of delivery.

Please email:

admin@alphaog.co

with:

Your order number
Clear photographs of the product
Clear photographs of the packaging
A description of the damage or defect
Any relevant supporting information

Our team will review the claim.

If the issue is determined to be a genuine manufacturing defect or damage that occurred before or during delivery, ALPHA-OG may, at its discretion, provide an appropriate resolution.