TERMS OF SERVICE

Last Updated: 2 September 2026

Welcome to ALPHA-OG.

These Terms of Service ("Terms") govern your use of the ALPHA-OG website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. About ALPHA-OG

The website is operated by:

ALPHA-OG RETAIL PRIVATE LIMITED

ALPHA-OG is a techwear and rave clothing brand offering apparel and related products through its online store.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, measurements and other information displayed on the website are accurate.

However, actual colours may vary depending on your device display.

Minor variations in:

Colour
Texture
Finish
Measurements
Appearance

may occur and do not necessarily constitute a defect.

3. Product Availability

Products are subject to availability.

We reserve the right to:

Limit quantities
Change product availability
Discontinue products
Modify product information
Correct pricing or listing errors

If an order cannot be fulfilled because of an availability or technical issue, we will contact the customer regarding the order.

4. Pricing

Prices displayed on the website are shown in the applicable currency and may include applicable taxes where indicated.

ALPHA-OG reserves the right to change prices at any time without prior notice.

A price change will not affect an order that has already been successfully accepted and confirmed, except where correction is required because of an obvious technical or pricing error.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order can never be cancelled by us for legitimate reasons such as:

Product availability issues
Payment problems
Suspected fraud
Incorrect pricing
Technical errors
Shipping restrictions

6. Order Cancellation

Once an order has been placed, it enters our processing system.

Customer-initiated cancellations, alterations or modifications are not accepted after an order has been confirmed.

Customers should carefully review all order information before completing payment.

7. Final Sale Policy

ALL SALES ARE FINAL.

ALPHA-OG does not accept ordinary returns, refunds or exchanges.

This includes requests based on:

Change of mind
Incorrect size
Incorrect colour
Incorrect style
Personal preference
Fit preference

Customers should review product information and sizing guidance before ordering.

8. Damaged or Defective Products

If a product arrives demonstrably damaged or defective, the customer must contact ALPHA-OG within 24 hours of delivery with photographic evidence.

We will review the circumstances and determine whether an appropriate resolution is available.

9. Shipping

Shipping is subject to our Shipping Policy.

Delivery times are estimates and may be affected by:

Courier operations
Weather
Customs
Public holidays
Remote locations
Natural events
Other circumstances outside our reasonable control

10. International Orders

Customers purchasing from outside India are responsible for complying with applicable import regulations in their destination country.

Any applicable customs duties, import taxes or other destination-country charges may be the customer's responsibility.

11. Website Use

You agree not to misuse the website.

You must not knowingly:

Attempt to gain unauthorised access
Interfere with website operation
Introduce malicious code
Scrape or misuse website content
Use the website for fraudulent purposes
Impersonate another person
Violate applicable laws

12. Intellectual Property

The ALPHA-OG website, including its branding, logos, photographs, graphics, product descriptions, designs, text and other content, may be protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute or commercially exploit our content without appropriate permission.

13. Third-Party Services

Our website may use third-party services including payment providers, shipping providers, analytics services and other technology platforms.

Your use of certain third-party services may also be subject to their own terms and policies.

14. Limitation of Liability

To the extent permitted by applicable law, ALPHA-OG will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.